AirPods Pro recall: How to check if yours

Seeing issues with one or both of your AirPods Pro earphones? They may be covered under a free service program from Apple. Read on for how to check your AirPods Pro recall replacement eligibility.

If your AirPods Pro see noise cancellation not working, loss of bass, crackling and static, or an increase in background sounds, they may be covered under the AirPods recall.

The AirPods Pro Charging Case is not part of the service program, just the earphones. And the AirPods Pro recall is active for “3 years after the first retail sale of the unit.” That was changed after the recall originally covered affected AirPods Pro for 2 years after the first sale.

So keep in mind you may need to check your receipt to see when you originally bought your AirPods Pro.

AirPods Pro recall: How to check replacement eligibility

There’s no serial number checker for the AirPods Pro recall, so if you’re seeing any of the following issues with an AirPods Pro:

  1. Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone
  2. Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Then:

  1. Call or get in touch with Apple Support – 800.APL.CARE in the US
  2. Set up an appointment at your local Apple Store
  3. Or connect with an Apple Authorized Service Provider

Apple highlights that “Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right, or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.”

Additionally, the AirPods Pro recall program is available to customers worldwide but doesn’t extend the warranty.

Try to fix AirPods even if you’re not eligible

If it turns out you’re not eligible for the AirPods Pro recall, try out these 4 tips to fix your earphones:

  1. Double check the battery of your AirPods case and AirPods
    • Pop both AirPods in the case and open the lid near your iPhone to see battery status
  2. Double-check Bluetooth on your iPhone didn’t get turned off
    • iPhone Settings app > Bluetooth > make sure toggle is green
  3. clean the speaker and mic grilles
  4. If your AirPods won’t connect or are still having issues with sound, reset them

If it turns out you have a dead battery in one of your AirPods, Apple charges $49 to replace it (per earphone). Typically it’s a new AirPods earphone you get with that, not a battery replacement of your existing one.

Thanks for reading our guide on how to check the AirPods Pro recall!

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