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In the face of shorter menus, curtailed hours and higher menu costs, diners who have been loyal and patient with the people who serve and feed them deserve to be heard \u2014 provided they do it with honey rather than vinegar. According to the June manager’s report, Corden became \u201cextremely nasty,\u201d demanding another round of drinks \u201cthis second\u201d and insisting earlier drinks be comped. The TV host also allegedly used a four-letter word sure to rattle a restaurant: Yelp, and the threat of a bad online review. There’s a special hot spot for diners who not only berate workers in person but also pile the even on social media.<\/p>\n<\/div>\n
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On the recent brunch visit to Balthazar, Corden allegedly became irate after home fries were sent out with his wife’s remade egg yolk omelet when a salad had been requested. \u201cYou can’t do your job! You can’t do your job!\u201d a manager’s report quoted the celebrity as yelling at his server. \u201cMaybe I should go into the kitchen and cook the omelette myself!\u201d (Really, sir? Does that work in reverse, when one of your jokes falls flat?) Yet another etiquette violation.<\/p>\n<\/div>\n
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The best complaints stick to the facts and use a civil tone. More empathetic yet are diners who sweeten an issue with a compliment: \u201cWe’ve really enjoyed everything up to now. Thank you for that. But is it possible to share this (insert disappointment) with the (chef or whoever is responsible) and (correct the problem)?\u201d<\/p>\n<\/div>\n
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In what felt like a snap of the finger, Corden supposedly reached out to apologize to McNally, who then lifted his ban on the Brit.<\/p>\n<\/div>\n
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Butt! Butt! Butt! Corden subsequently told the New York Times and others that he hadn’t done \u201canything wrong, on any level\u201d and that the were \u201csilly.\u201d McNally responded by encouraging Corden to admit his mistakes and apologize to his staff: Demonstrate sincerity.<\/p>\n<\/div>\n
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Like the savvy restaurateur he is, McNally used a carrot rather than a stick to appeal to the celebrity. If Corden apologized, said McNally, \u201che can eat for free at Balthazar for the rest of the year.\u201d<\/p>\n<\/div>\n
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No word about how that offer went down with staff.<\/p>\n<\/div>\n