{"id":52579,"date":"2022-08-22T05:21:53","date_gmt":"2022-08-22T05:21:53","guid":{"rendered":"https:\/\/harchi90.com\/hbo-max-down-house-of-the-dragon-premiere-prompts-auto-help-request\/"},"modified":"2022-08-22T05:21:53","modified_gmt":"2022-08-22T05:21:53","slug":"hbo-max-down-house-of-the-dragon-premiere-prompts-auto-help-request","status":"publish","type":"post","link":"https:\/\/harchi90.com\/hbo-max-down-house-of-the-dragon-premiere-prompts-auto-help-request\/","title":{"rendered":"HBO Max Down? House of the Dragon Premiere Prompts Auto-Help Request"},"content":{"rendered":"
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Left hand, meet right hand.<\/p>\n

In what appears to have been an automated response, HBO Max’s customer-help account on Twitter proactively reached out Sunday night to ask the main @hbomax handle if it needed technical help to watch the premiere of \u201cHouse of the Dragon.\u201d<\/p>\n

The @hbomax account, about an hour after the 9 pm ET premiere of the \u201cGame of Thrones\u201d prequel series, had tweeted<\/a>, \u201cThe only thing that could tear down the House of the Dragon was itself. #HOTD\u201d<\/p>\n

Less than half an hour later, @HBOMaxHelp replied<\/a> with a polite, obviously canned query: \u201cHi, we want to help. Could you please let us know what device you’re using?\u201d<\/p>\n

The meta exchange occurred as a relatively small number of HBO Max users reported problems accessing the streamer Sunday night. According to service-monitoring site Downdetector, a peak of 3,784 people reported having problems with HBO Max on Sunday evening.<\/p>\n

HBO Max, in a statement Sunday evening, said a \u201csmall portion\u201d of customers who were using Amazon’s Fire TV devices had trouble accessing the service and that it was working to resolve the issues. \u201c’House of the Dragon’ is being successfully viewed by millions of HBO Max subscribers this evening,\u201d the HBO Max statement said.<\/p>\n

What may have prompted @HBOMaxHelp to ask, in effect, itself<\/em> if it needed assistance? In this case, the system powering @HBOMaxHelp evidently was automatically scanning for tweets referencing \u201cHouse of the Dragon\u201d in some way, along with keywords indicating technical distress \u2014 in this case, \u201cdown.\u201d<\/p>\n

<\/p>\n

Two weeks ago, Warner Bros. Discovery announced that it had completed a months-long process to update HBO Max apps across all platforms to \u201ca more performing tech stack\u201d along with enhanced design and navigation features. Starting in the summer of 2023 in the US, WBD plans to launch a merged HBO Max\/Discovery+ streaming platform that combines features and content from both services.<\/p>\n

Pictured above: Matt Smith as Daemon Targaryen in HBO’s \u201cHouse of the Dragon\u201d<\/em><\/p>\n<\/p><\/div>\n