{"id":81660,"date":"2022-09-29T11:17:57","date_gmt":"2022-09-29T11:17:57","guid":{"rendered":"https:\/\/harchi90.com\/playstation-is-giving-top-stars-members-priority-in-customer-support\/"},"modified":"2022-09-29T11:17:57","modified_gmt":"2022-09-29T11:17:57","slug":"playstation-is-giving-top-stars-members-priority-in-customer-support","status":"publish","type":"post","link":"https:\/\/harchi90.com\/playstation-is-giving-top-stars-members-priority-in-customer-support\/","title":{"rendered":"PlayStation is giving top Stars members ‘priority’ in customer support"},"content":{"rendered":"
Players in Japan have been expressing their displeasure at one aspect of the newly-launched PlayStation Stars loyalty program, which offers better customer support to players on the highest tier.<\/p>\n
PlayStation Stars, which is coming to the west later in October, lets players earn rewards by completing a variety of campaigns and activities.<\/p>\n
The program also has a four-tier level system, in which all players start at Level 1 and can work their way up to Level 4 by buying games and earning trophies.<\/p>\n
However, some users are upset that the Level 4 tier, which is unlocked after buying four full-price games from the PlayStation Store and earning 128 rare trophies, rewards players with improved customer service.<\/p>\n
According to Sony, the Level 4 tier perks include a commemorative collectible, and a promise that \u201cwhen contacting PlayStation Customer Support, you will be given priority in the chat order\u201d.<\/p>\n
This essentially appears to mean that Level 4 PlayStation Stars members can skip the queue when contacting customer support with an issue.<\/p>\n
After Japanese site Automaton pointed this out on Twitter<\/a>numerous followers expressed their frustration at the perk, with some pointing out that good customer service should be a standard and not something you have to pay for.<\/p>\n \u201cCustomer support must be equal\u201d, Twitter user acute aura<\/a> said. \u201cThere are people who only like a few titles and play them, and there are gamers who can’t afford money or time.\u201d<\/p>\n